SIR30216

Certificate III in Retail

Workplace hybrid

ACT, SA & NSW subsidies available 

12 months

Start date

Monthly intake

Units of study

13 units; 8 core and 5 electives

Entry requirements

Entry requirements apply.

Location

Online 

Overview

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations, and delivering organisational expectations. They have a sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement are required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

ARC Training Entry Requirements

  • Be an existing worker in the industry;  
  • Be registered as a trainee with an Australian Apprenticeship Connect Provider. 
  • Complete a Language, Literacy and Numeracy assessment and achieve ACSF level 3 across all domains  
  • Provide your Unique Student Identifier (USI) 
  • Have reasonable digital literacy skills to participate in an online classroom environment

Possible Job Roles

  • Customer Service Assistant 
  • Retail Assistant 
  • Visual Merchandiser 


ARC Training does not guarantee successful completion of this course or guarantee employment.

Duration

Students will complete 26 weeks of training during a 12-month period. * 


*Subject to public holidays and RTO closure periods.

Delivery Mode

The SIR30216 Certificate III in Retail is offered as a workplace hybrid model. 


Workplace hybrid is a blended delivery of online classroom attendance and workplace activities. Students must be working in the industry to enrol.

Qualification Structure

There are thirteen units of competency to complete, comprising eight core units and five elective units of competency. 

Core units

Unit Code Unit Title
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety

Electives

Unit Code Unit Title
CHCDIV001 Work with diverse people
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
BSBPEF201 Support personal wellbeing in the workplace
SIRRMER001 Produce visual merchandise displays

Course Cost

Government funding may be eligible for eligible students in ACT, NSW, and SA. Please see the relevant state fee schedule.  

 

This course may also be delivered nationally as a fee-for-service offering. 

 

Payment plans with ARC Training are available.

Support Services

  • LLN support 
  • Tutorials 
  • Assessment support

Policies, Terms & Conditions

For the relevant information, visit our policies, terms and conditions page here.